T1 FAQ & Troubleshooting Tips

Ensure that you apply any updates required as shown in red on the Login window of the program.



We can connect to your machine and help you with your questions or problems or demonstrate a program feature. To do that, you need to install in your machine a small program called Teamviewer which is free for occasional users.

If you already have TeamViewer instaled in your machine, Email us its ID, its Password, your phone and we will contact you before we connect. 

Copy this link to the URL box of your Browser https://www.teamviewer.com in order to download and install the Free copy of TeamViewer that will allow us to logon to your machine and see the same windows you see.

During Installation of the TeamViewer program it asks you some questions:

Select as shown below:

  • for 'How do you want to proceed': Use 'Basic installation' and
  • for 'How do you want to use TeamViewer?' Use: 'Personal / Non-Commercial use'

Then Email us at support@visualtax.com the following:

  • Teamviewer ID  And Password as shown on its first window when you run it. They are both shown below 'Allow Remote Control.'
  • Your Telephone number
  • A one to two lines description of the issue you need help with
  • The time we can phone you and logon to your machine to see the issues and help you.

The Teamviewer password changes/expires if you Close/Exit the TeamViewer program. This ensures that we cannot logon to your machine again, unless you give us the new Password.

Leave the TeamViewer running until we connect.  You can minimize the TeamViewer if you want.

We will phone you before connecting to your machine, approximately the time you are available, and help you if we can. We can tell you what to click or do and we watch, or we click and you watch.

The default root data directory for T1 is C:\BackUpTax\T1-20YY\
The default root data directory for T2 is C:\BackUpTax\T2-20YY\
However any legitimate drive and/or folder can be used for T1 or T2 backup. e.g. F:\T1-20YY-July 18Backup\

During backup a directory is created under the root directory for that particular backup e.g. C:\BackUpTax\T1-20YY\Backup1\
The last part of the back up file name can be changed by you to any name you want such as Data1 rather than Backup1

For subsequent backups the program will automatically add 1 and go up to 5, then start from Backup1 again


This is a catch-all and unspecified error that CRA does not give you the reason it was issued.

Probable causes:

a. Rental Schedule (T776) and Business Statements such as T2125, Farming, Fishing etc.

- All submitted statements must have at least $1 in Gross Income and Net Income. (Net Income can be negative). Inspect them via the BSUM and Rental Summary.

- All individual income lines and individual expenses must be Positive and at least $1

- ALL partner Names and addresses must be fully entered (Street, City, Postal)

- The Business NAICS code (Industry code) must be selected from the list and it must be 6 numbers.

b. T1135: Telephone numbers at the end must be in the format (999) 999-9999

c. INFO form: You cannot Efile a return with address outside Canada

d. T2091: Principal Residence: Address must be provided in full and country must be 3 characters

e. Total number of SFDs must not exceed 6 . SFDs (Selected Financial Statements) are: T2125, T776, T2091, T777. TL2, Farming (T2042, T1273, T1163), Fishing (T2121).

If you cannot resolve it, contact VisualTax with Teamviewer Id/Password.

Probable causes:

The Business Statement such as T2125 or Rental Statement T776, is incorrect.

  • All submitted statements must have at least $1 in Gross Income and Net Income. (Net income can be negative). Inspect them via the BSUM and Rental Summary form.
  • All individual income lines and individual expenses must be Positive and at least $1
  • ALL partner Names and addresses must be fully entered (Street, City, Postal)
  • If you cannot resolve it, contact VisualTax with Teamviewer Id/Password.

Most likely the taxpayer has an outstanding HBP account that requires repayment.

RRSP form:  HBP Section

There is a line that requires you to enter the 'Required HBP Repayment'.  Check with the CRA Help desk to tell you exactly how much it is and enter 'Y' on the override and enter the Amount CRA gave you.

If there was no RRSP contribution for HBP designation, this amount becomes taxable income on line 129

Open the T183 form and click the button CREATE NEW DCN. Then Efile.

Quick method (No Variance review, No back up of initial return, no answers to CRA questions)
Step 1:Open Form REFILEQ and enter the Document Control Number (DCN) as shown on the printed T183 created in the initial Efile.

Step 2: Open form INFO and scroll down towards the end until you locate the red Re-File Version: Enter R1 in it. Make the required changes to the tax return before or after step 1.

Step 3:Click the menu item EfileOnLine and then click Current Return.

Correct method:
To start off, open the already Efiled return and before you make any changes to it, click the menu item EfileOnLine -> ReFILE and as CRA requested, read the CRA instructions page. Following that, the program opens the REFILEQ form that has a Help button with additional instructions. You must follow the instructions and steps outlined in the REFILEQ form.

If another preparer did the original Efile:
Use only the Quick method

There is an entry at field 437 for total income tax deducted but no income was reported at a field which income tax would have been deducted (fields 101, 113, 114, 115, 116, 119, 129, 5345 and/or 5347). Review your client's documents to determine the entries required. Ensure that instalment payments (field 476) or foreign taxes withheld (field 431) have not been entered as total income tax deducted at field 437.

Open Form EFMEMO and on field 5345 enter the income on which tax was witheld.

When I try to Efile it says:

Error: soapenv:Server.userException


"...cannot locate the Resource specified..."


- System error (with a bunch of numbers)

- XP and Vista machines are not any longer suitable for Efiling, as they do not meet the latest security requirements.

- Verify with CRA that the Efile Service is up and running.

Otherwise check the following, one by one using the process of elimination:

a. Ensure your Efiler Number is correct (5 characters) in EfileOnline->Setup EOL and re-type the CORRECT Password (7 characters). Do not copy and paste as this may copy invisible characters, spaces, etc.

b. Very likely, your Firewall may be blocking your connection (Either 'disable' the firewall or configure it to

allow the program to connect).

c. It would be better to set Internet Explorer as your 'Default' browser.

Failing the above:

d. Restore Internet Explorer Options

e. It could be that a MS Windows Update or Firewall has changed your Internet security parameters that must be in effect now, as described on the Internet Security instructions below issued by CRA:


NOTE: Soap Environment error may also come up if there is something wrong with the data, such as an incorrect industry code in T2125, an incorrect Spousal SIN or date of birth in the INFO screen, an incorrect Internet address in T2125, etc

You must enter the Partnership Business number (9 digits) and/or the Tax Shelter Number in addition to completing Lines 8299 and 9946.

It relates to the Foreign Tax Credit. In general, to claim Foreign tax credits you need to have both: Foreign income and corresponding foreign tax paid. Both must be $1 at least. See the FORINC form. If you only have Foreign income and not foreign tax, then you cannot claim any credit. Just remove the foreign income by entering an offsetting negative income below it in the free entry areas, so the total foreign income becomes also zero. Also the Income nor taxes can be less than a dollar. So delete them (offset them).

It may come up when there is no CPP due to low earnings or CPP exempt. In this case line 5549 should not be submitted to EFile.

- In EFMEMO form, at the bottom overrides enter Line 5549 and leave value blank. Re-submit

- Or Download/Re-download the Feb 26 update or later. The update will handle this condition without override.

The problem is caused by incorrect File Type Associations in your machine. In general and for easy viewing, HTM and XML file types should be opened/displayed with the Internet Explorer. You can do it as follows:

Click EfileOnLine -> History of Efile submissions. This gives you a listing of files (Audit Trail) of what you submitted and what you received.

Right click on a file with extension HTM and then click 'Open with...' and then 'Choose default program' and then select 'Internet Explorer'.

Repeat the same thing for a file having XML extension.

SFD statements are the following: The self-employment statements (T2125, T2042, T2121, T1163 and T1273), Rental (T776), T777, TL2 and T2091 (Principal jursisdiction)

Usual causes of errors:

  • Industry Code (must me numeric)
  • Individual income lines cannot be negative or less than a dollar
  • Individual expense lines cannot be negative or less than a dollar
  • Partners (if any) must be entered with full names, addresses
  • It could be other incorrect items, or missing items on the top part of each statement.
  • The total number of SFD statements cannot exceed 6.

SFD errors come as 6 digit codes: The LAST 4 digits indicate the line number on the SFD statement that is at fault.

See Form T2204 (if Employed individual) or S8 (If Self-Employed)

If you have a T4AP slip, it has the number of months, i.e. it may have 3 months of retirement on box 23.

In the majority of cases, override the number of months on the above form:

Enter Y on the Override and enter 12-3=9 months. (DO NOT override the CPP overpayment at the bottom of the form).

In other cases, such as CPT30 election, you override accordingly

In some rare cases you need to apply the CPP Adjustment calculation

1. The location of the file is in the folder specified in menu item EfileOnLine -> Setup EOL

2. During transmission, you will see a Browse button. When you click it, it will show you the ...TAX file on the above folder.

If the folder in the look-in box of the Browse window is not the one as per step 1, then use the arrow of the look-in box to navigate the folders until you get to that specified folder. Then the Tax file will show. Then you double click on it.

3. If you interrupt the transmission, or upon submitting the return, that file is automatically deleted by the program.

Click EfileOnLine (Top Menu) and then Click Efile Online (Current Return). Then click the 'Display File' button. It shows you line numbers and amounts that will be transmitted to Efile

The last 4 digits of the Efile error code is the line number in error.

Solution: In Rental and Self employment statements ensure that the individual income or expense lines are positive and not less than a dollar.

  1. Open the File, press F3, set the status to 'Ready for Efile' and save it
  2. Open the T183 (Press F6, type T183 on the form name and Enter). At the bottom of the form, remove the DCN number using the delete key and press Enter. The program will generate a new DCN number.
  3. Transmit again.

Check the Document Control Number (DCN) in section H of the T183 form
The DCN number must be 13 characters data consisting of the Efiler number + 8 digits. (SIN is not allowed)
Unacceptable DCN numbers may be in returns prepared with the T1Prelim or draft version of the program or rolled-over from last year before entering the Efiler number on the Setup screens described below.
For new returns the program will automatically generate the new format of the DCN number.
For correct and automatic generation of the DCN number, enter the Efiler Number in both:
a. the EOL setup (Click on EfileOnLine and then Setup EOL)
b. the EOL Plus setup (Click on EfileOnLine and then Setup EOL Plus)
Visit the T183 form, scroll down and delete the DCN number with the Del key and press the Enter key (or right click on the form and select 'Clear current page'.
The program will replace the DCN number with a new one consisting of the EfilerNo+MMDDnnnn.

When you click on this error message it takes you to the Info form. The Efile indicator should be set to 'X' (not 'Y'). It appears that if you rolled-over from CanTax or Profile the indicator is coming as 'Y'.

Click on File|Open Selectively or on EFile|Rejected Returns Click on 'Ef Rejected' radio button. If the program knows of any rejected returns it will display them on the list box.
You can open one or more returns for editing.

Click on EFile|EFile Errors-current return and enter the error code on the 'Find Error Code' box.
Alternatively, you can click on the 'All (Master List) radio button.

Click on Forms. Double click on the 'EFile Memo' form located in the Miscellaneous column.
Scroll down until you locate the section 'Overrides', Enter the field number and an amount in the 'Value for Efile'.
Leave the amount blank if you do not want to transmit the field to EFile.
This change does not affect any calculations of the tax return.

Click on Forms. Double click on the 'EFile Memo' form located in the Miscellaneous column.
Enter Y on the distribution override box.
Enter the amounts under banks, Bonds etc. as appropriate.

The EFile data directory (normally C:\T1-20XX\EFile) stores all files generated during the EFile operations.
You can use Windows Explorer to erase all files from that directory.

You can override field 9907 at the bottom of the 'EFile memo fields' screen. Enter 9907 under the LineNo and the correct amount under the Value column (leave the value blank if 9907 should be zero).

The wizard generates certain Efile diagnostics for your review. They should be fixed before you can Efile the return. In some cases you simply need to go to the Efile Memo fields form and confirm at the top with a 'Yes' that you reviewed the warnings.

In some cases it will ask you to review the T691 form and enter $1 in a line number. This confirms that you reviewed the minimum tax form, although most likely you are not subject to minimum tax.

Usually means the file submitted is a tax file but it contains errors.

Known cases:

  1. The street number has been entered on the C/O line of page 1 and the street no has been left blank
  2. The phone number must not contain spaces (enter as 7 numerics)

On the T4 slip leave box 14 empty and on the 'other information' of the T4, in box 71 enter the taxable amount of the slip that is also equal to box 24 and 26. In the 'EFile Memo fields' screen (Press F2 and find form under Worksheets - Federal) enter the T4 income in 5347 and 5363 lines.

The taxpayer must repay HBP according to CRA.

  • Phone the CRA help desk to give you the '2018 Required Repayment' for HBP
  • Open the RRSP form of the program and scroll down to find the '2018 Required repayment'
  • Enter Y on the box for 'direct entry' and enter the amount given to you

Click here and download an older but free PDF driver; www.visualtax.com/downloads/pdf481std.exe

In the Build Print Templates window. Select Configure | Print Templates menu item. You can specify the number of copies to be printed for each form on the right-hand list box showing the template form.

You can increase the print speed if you increase the amount of memory in your printer. However, you can also increase the print speed without any changes to your printer hardware by:
Reducing the print quality (called dots per inch or DPI) to 150 dpi or 75. You can specify this parameter in the Printer Setup window.

In the Build Print Templates window. Select Configure | Print Templates menu item. For more details refer to the chapter titled "Print Services" in this guide.

The program is distributed with a predefined printing sequence. You can modify this sequence by doing the following:

Close all returns and Click on Utilities|Advanced|Change Form Specifications.
Click on the Print Sequence radio button of the screen displayed (Modify T1SCR.DBF).
Under heading PRNSEQ you notice a print sequence number incrementing by one or more numbers.
By changing these numbers you can change the sequence of printing. Forms that print without any sequence have print sequence number of 999.
Decide where a given form should be in this numbering scheme and the number it should have. This number should be at least one more than the form after which it should print. Locate the form on the list and enter this number in the PRNSEQ.
Click on the Save button.

Check the DISPLAY properties via the Control Panel. There is a property called DPI (Dots Per Inch).

In Win7 and higher the DPI will be found in 'Make text and other items larger or smaller'. In WIN 7 or higher, set the DPI to 100 (minimum offered).

In XP machines you will find the DPI in in Display Properties -> Advanced. In XP machines set ithe DPI to 96.

If you choose a higher DPI, some forms may print narrow or overflow.

This can also affect the CRA filing copy which is the Condensed printing of the tax return. Specifically, the T1-KFS page of the T1 jacket may not show all the Income and Net Income amounts due to overflow and CRA may reject it.

To Save or Print or Email the entire tax return or a specific form in PDF format you need to install a special driver.

The driver we recommend is the PdfFactory driver that can be downloaded free from www.fineprint.com. This driver has the capability to combine print pages into a single PDF and it also allows to Email the generated PDF file.

Once you download and install the PdfFactory driver, you can proceed as follows:

1. Open a return and press Alt P to get the print menu.

2. Select either Current Form or Current return

3. In the Print dialog, select PdfFactory as your printer. This allows you to Save a file with extension of PDF that can be printed or Emailed.

Display any of its pages. Click on Print|Current Form

Click Print-> Current return-> CRA (Filing Copy) -> Print

What will be printed is the T1C (T1 Condensed) required by CRA for paper filing purposes, together with some schedules that are not part of the T1C. This format existed also in the T1-2011 (it is not new this year).

Click on Print | Letters/Labels. In the upcoming window, click the button "add manually" and enter the SIN of the client. Then click on the Print Label button.
Note: The middle list can also be populated based on filters (basic or advanced)

This happens only in fast print mode (all pages are assembled together in a single print job). Fast print mode can be used in printers shared in a network. There is no significant benefit in printers directly attached to a workstation. To turn the 'Fast Print' mode off, click on 'Configuration | other options'.

Set up a print template (Configuration | Print templates) i.e. Other 3

Include only the TAXSUM form and save. Then ask for Batch printing (under Print). Select all clients and print.

1. Add a new keyword: Click on Configure | Data Dictionary. Then click + and enter Name= Client_Salute, FormName= PAGE_1, Elm= 80 and save.

2. Revise the Client Letter(s). Click on Configure | Client Letter design. Click on Default_Efiled.Ltr and delete the words after Dear and position the cursor one space after the word Dear. Then click 'Insert Keyword' and select 'Client_Salute'. You should end up with Dear [Client_Salute] Then save the letter. Repeat the same for other letters.

From this point on, the modified letter(s) will print the salutation you entered on Page 1, Supplementary info, in the box called 'friendly salutation'

Entry and Prep

Use Alt 4 (Also: Alt 3=T3, Alt 5=T5, etc)

Click on the data field, right click it, select 'show what the value was last year'(Power version only)

Click on the data field, right click it, select 'attach adding tape'

Click on the data field, right click it, choose 'attach note'

F2 key to bring up Forms Explorer, forms in use are highlighted

In the SUPPLEMENTARY section of Page 1,under Special Type of return (bottom of page)

Dependents must be entered on the 'DEPENDANTS' form. (Click on Forms and then double click on Dependants).
All schedules reference dependants from the Dependants form.

Enter in Schedule 2 (Ctrl 2). If coupled, Schedule 2 is prepared automatically

Use Schedule 2 (Ctrl 2) and enter a high income.
You can also override the spousal amount for both Federal and Provincial purposes. See Schedule 1 and the provincial tax schedule. To remove the claim completely, you should override it with 0.01 (zero is not an override).

Copy the tax return into a floppy from the first computer with your File Manager or the DOS command:
COPY C:\T1-2010\DATA\nnnnnnnn.n A:
where nnnnnnnnn is the S.I.N of the tax return.
On the second computer, copy the tax return from the floppy into an existing data directory either with your File Manager or the DOS command:
COPY A:nnnnnnnn.n C:\T1-2010\DATA
Then click on File|Open By File Name item. Once the return is loaded, you can save it into any of your predefined data directories on your hard disk or floppies. The 'Save' function will post this new tax return on the database of the data directory where it has been saved. From that point on, the return will start appearing on the tax return listings such as 'Open', 'Create RTU', etc.

If a data field is displayed in BLUE color, you can enter data directly in it. If a data field is GREEN, then it is a linked field.. If you attempt to enter data in a green field, VisualTax will open the form that calculates this field. When you fill the form and return to the original form (use F7 icon or key), you will see the calculated field value. You cannot enter data in protected field that is displayed in BLACK.

Select Configure | Preparer menu item. VisualTax will open the Tax Preparer Information window. Click the box "Efile Considered" then click the Save button. Remember that the Efile processing setting will take effect with new returns only from this point on. Existing returns will have the settings that were in effect when they were first prepared.

You can change a return processing from one type to another in the Supplementary data of Page 1. In the Processing Options section type N for the question "Is this a EFiled Return" to set THIS return processing option to Paper, or type Y if you want to set the processing for THIS return to Efile.

Click on the 'Family On' button.
This disengages the coupled returns and stops the flow of income or deductions between the family returns.
This is useful in cases where you established the Net Incomes of the two spouses but you want to continue with each one independently, for fine tuning purposes or speed up the data entry process. As long as family coupling is 'On' any change on one return will cause recalculation on all linked returns.
To re-establish the coupling mode you should click on the 'Start Coupling' icon.

Before you start the new return, you will have to set the default province to BC instead of Ontario. Go to the Tax Preparer Information window (use Configure | Preparer menu item). Change the default province to BC and click the Save button. Remember to reset the default province back to Ontario, using the same Tax Preparer Information window, when you have finished the BC return, or before you open a new return for Ontario.
Remember that once a return is saved, the province information is saved with it. If you open the BC return again to work on it, you do not have to set the default province to BC again.
The above method is the safest for EFiled returns.
Another method is to change the 'Province of Residence' right on Page-1 of the jacket by pressing the space bar over it. Then select the new province from the list box.
It would be wise then to 'Clear' the Ontario Tax Credits form so no Ontario field are transmitted to EFile.
A form can be cleared by first displaying it and then clicking the 'Clear Form' item of the main menu under 'Forms'.

Use Schedule 5 (Ctrl 5) and enter the dd/mm of Marital Status change.

  1. Super Audit - detects omissions from last year for both income sources and deductions. It will also show how much you reported last year. The Super Audit is in effect even if you had last year's data in Profile or CanTax format.
  2. Super Verification - shows current and last year's forms and data side by side i.e. How much did you report last year for utility expenses in a business statement? The dual display is in effect only if last year's data are in VisualTax format.
  3. Mandatory data - detects and shows fatal errors that prevent you from saving the data or producing an accurate return
  4. Serious Errors - detects and shows errors that may result in processing delays or rejection of the return by CCRA
  5. Warnings - detects and shows potential errors. They should be investigated by the preparer.
  6. Tips - detects and shows situations that may result the client savings
  7. Review marks - detects and shows specific data fields on forms where you entered your own question marks
  8. Efile errors - detects and shows errors specific to returns that you plan to Efile. They should be investigated and resolved.
  9. Adding tapes - shows details of what makes up the single amount sitting in any form, together with descriptions.
  10. Notes - shows notes you attached in any of the data fields on any of the forms.

  1. Forms Explorer - activated by pressing F2 or clicking on the icon provided. This explorer style shows 'ALL' forms available in one screen. Two clicks is the maximum needed to get to any form offered by the program. Most users use this method. The Explorer screen also highlights the forms that have been used already.
  2. Direct Access Keys - (i.e. Alt 4 shows the first T4 slip, Alt 5 shows the first T5 slip, Ctrl 4 shows Schedule 4, Ctrl 1 shows Schedule 1, etc. See the related Help item or the user manual.
  3. Alphabetic List Icon (F12, AB list) - One click displays the list of the forms in alpha sequence with English descriptive names. Now either double click on a form or just type some letters such as T4. Used primarily by users who do not remember the form names.
  4. Interview mode - You select the forms you plan to use and then by clicking on the arrow it navigates you though all of them (forward or backward). At the end of the sequence the return is finished. Used primarily by preparers who organize/segregate the client documents/slips during the interview process.
  5. Tax Summary (F4, T-Sum icon) - which acts as a menu (double click on the cells). Used primarily by users who like to verify the impact of the entry during preparation.
  6. 'MS Windows Browser style' of the Explorer (in the Audit Wizard)- This shows ALL forms in a MS Windows browser style (expand/collapse)<\li>
  7. Via the Used Forms list - The Explorer of the Audit Wizard can also show the USED FORMS for review purposes. Click the Explorer button of the Audit Wizard and tick the used Forms check box.
    Or use the tabs spread over the current form.
    (The F2 Explorer also shows the used forms in a different color).
  8. Forms Linking - Green boxes are linked to another form. i.e. if you double click on line 101 the program displays the T4 slips. In addition, you can just press any letter over a linked form and it shows the source form.
  9. Audit Wizard messages - Used to get to a form that has an error. Just click on a message of the Audit Wizard
  10. Previous Forms icon (F7) or the Returns Swapping icon
  11. Form names or Line numbers - Appears on the T1 Jacket or line numbers used for EFile. Click on the 'GO' icon in the 'Forms Navigation' section of the menu.

Spousal Amount Override: Override Line 303 of S1, and line 5812 on the Provincial Tax form. Efiling aspects are handled by the program automatically.

To delete a business statement (or any form) you should use the 'Clear Form' facility. Right click on the form and select clear form. Program default data will stay. The 'clear form' actually clears all pages of a form. 'Clear Page' clears only the current page of a form.

Change the periods in the medical expenses form.

Use the Union Dues form (Press F2 for Forms, last column)

Use the S03 - Supplementary schedules (Qualified and Non qualified for the Capital Gains Deduction). You can enter practically an unlimited number of dispositions. These schedules offer multiple pages.

These are generic codes not associated with a specific foreign country. If your tax return involves only one foreign country then enter code 1. If it involves two, the second country should be entered with code 2.

First enter all the shared slips in one of the spouses with the proper percentage. Then start coupling. The program will copy the slips from the first spouse to the second spouse with the proper %. Then enter the individually owned slips on each spouse. During coupling the program matches slips (and/or shared elf-employment statements) by number. i.e. #1 with #1, #2 with #2, etc.

For major re-shuffling is best to turn the coupling off, as coupling tends to interfere by constantly picking up from the other spouse. After clean-up, you can turn coupling 'on' again.

SHARED STATEMENTS: After you enter the tax payer's share i.e. 50%, ensure that you allocate the remaining % to the spouse or other partners in the 'Details of Partners' section of the form, before you start coupling. (Page 2 of T2124 or T2032)

For better speed during data entry:

  1. Close the Audit wizard (press F5, and re-open with F5 when needed). The Audit Wizard checks hundreds of forms with every keystroke.
  2. Turn the Auto-switch off. Click it again to turn it on on final stages of preparation.

Use the 'ATTACH ADDING TAPE' facility of the program.
Example: Click once on the amount of a form. Then RIGHT click on it. Select 'Attach adding tape' from the pop-up. It has an-auto-post option.

This facility can be used for any amount field on any form of the program. The adding tapes forms are kept with the tax return and they are printable. The Audit Wizard will show you in what places you used the adding tape facility.

Use the RRSP Worksheet. It will do it automatically, including efile considerations.

Enter code 13 in box 38


Method 1:

provides more flexibilty


  1. Form T2202 of student:  Enter tuition fees and months. If in Ontario or Saskatchewan, complete the related line at the bottom of the slip.
  2. Complete S11 and S11PRV on the Student's return and mark down the amounts to be transferred federally and provincially
  3. Open the Parent's return and in form TRANSF use the Direct method on the top and enter the amounts of federal transfer. Repeat the same for the Provincial transfer in form PTRANSF
Method 2:
  1. Process the students together with the parents. In the student's S11 and S11PRV , enter the SIN of the beneficiary parent. In the Transf and Transf forms use the Detail form of calculation by using the Yes indicators.

On the INFO Form:

  • -Province for Residence on Dec 31:  Select 'Non Resident'
  • -Non-Residence section:  Select 'I was a non-resident'
  • -Complete T776
  • -Filing section -> Special Type of Return: Select (tick) Section 216
  • -Open form T1159 and finish it up

Why doesn't the program do proration all the time for newcomers to Canada?

It depends on how you completed the Newcomer to Canada information section on the INFO form. The amounts you enter on boxes 5292 and 5293 determine the rule of 90 on the same section. These boxes cannot accept '0' amounts, you must enter '1'. If the rule of 90 is in effect, then there is no proration, meaning that the tax payer gets the full non-refundable credits.

For detail info: Click the menu item EfileOnLine -> Efile Appendices and see Appendix L, where CRA explains the NewComer non refundable credits , line 5292 and 5293 and provides examples.

Complete the T2091 form. If you have an amount at line 56 of T2091 that woluld be the capital Gain to include on S3. CRA says to enter it on Line 158. In VT, this line is a calculated amount so it will not allow you to enter it directly on it. So enter the Capital gain directly on the Proceeds column and then the program will transfer it to line 158.

If the pre-entry to Canada income is zero (Canadian and foreign countries) , then enter $1 in fields 5292 and 5293 of the INFO form. This allows the newcomer to claim full non-refundable credits.

See also the CRA write up in EfileOnline -> Efiler's User Manual and search the keyword Newcomer with Ctrl F.

Complete the box 'Check if spouse's income is zero'. It is located together with the Box where the spouse's Net income would normally show. CRA requires you to explicitly state that the spouse does not have Net Income and it is not that you forgot to enter it or you do not know it.

INFO form of the deceased: Enter Marital Status as Married (as it was at the time of death), and also enter the date of death
INFO of Widow(er): Enter Marital Status as Widow(er), enter the Marital Status Change mm/dd and on the Spouse section enter the spouse date of death

Then Start the Coupling from the Married spouse (in this case the deceased).

The rest s/b automatic.
ALSO: Given that the Widow (er) is not married at the end of the year:
In the Widow(er) S2 Federal, enter Y on the top to allow spousal transfers even if not married at the end of the year. The same for S2Prv (provincial transfers)

In 2011 the form had the description of the disability instead of Yes or No. If you rolled over the return with an early version of the program, the disability column may have the disability description (not Y or N or blank). To remove it: See 'Bring Net / Taxable income from coupling?' and set this indicator to No.

Then you can enter Y or N on the disability column.

If it is a coupled return: First stop the coupling and do the above on both spouses.

Business income on a T3 slip must also be entered on the designated line A2 of a T2125 statement ON ITS OWN (no other income on that statement). The NAICS codes to be used are the ones starting with 526 (such as Equity funds...). On the NAICS selection screen enter 526 and then click Find to select an appropriate code such as 526911.

Any foreign taxes paid entered on the T3 slips, are accounted automatically by the program via the Foreign Income Summary form (ForInc).

The Tax Planner -2013 is meant to use the 2013 tax rates/legislation but it is too early for that. This facility is normally opened up once Federal/Provincial budgets are announced. If you want to play with scenarios using the current tax rates of the program: Open any return, do your scenario (or scenarios) and in the 'Save As' screen, change the File Name to a short name such as Plan1, Plan2 etc. and ALSO enter a different folder such as c:\T1-2012\MyPlans. If you created a plan or scenario that you want to use for filing purposes, simple use 'Save as' (F3), change the file name to be the SIN in the format nnnnnnnn.n and change the Data folder to your production data folder such as C:\T1-2012\data.

NOTE: If you want to use the Coupling features of the program, you must use the standard file name nnnnnnnn.n and change only the Data folder in the 'Save As' screen. Otherwise, coupling will not work with file names such as Plan1 etc.

Complete the T4 with no amount on Box 14. DO enter the EI Insurable Earnings And CPP Earnings even if the paper T4 slip does not show it. Enter the income on a self-employment statement.

If the T4 is the only self-employment of the taxpayer, then open form EFMEMO, scroll it down and in the overrides section enter line 371 and value 1. Override Schedule 8, Pensionable Earnings to 0.

If there is self-employment (other than from a T4) then on line 371 you should enter only the other self-employment amount. The same thing applies to Schedule 8. You must enter only the 'other' self-employment for CPP purposes.

You can then Efile it.

CRA emailed the following message to software developers. This change cannot be found on the T1 Guide.

This year, we would like to bring to your attention the calculation of line 11 on the federal schedule 11 only for those taxpayers who have large amounts of Tuition, Education and Textbook amounts and have income that exceeds the first income threshold on schedule 1.

In accordance with legislation, the calculation at line 11 on the federal schedule 11 and the equivalent lines on the provincial forms are as follows:
Fed. or Prov. Tax on Taxable Income* divided by lowest Fed. or Prov. Tax Rate

*Tax on Taxable Income is:

Line 34 on Federal Schedule 1
Line 38 on the NU, BC, ON and NL 428
Line 42 on the YK428
Line 40 on the SK and MB 428
Line 37 on the NWT and NB 428
Line 30 on the AB428
Line 39 on the PEI and NS 428

Our commentary:

The above request has been implemented in VisualTax in the first release (Jan 31, 2009) and also in the draft version prior to it. In previous years, line 11 was always equal to taxable income, Line 260.

Support of this change is in the Income Tax Act, in particular subsection 118.5(1). It is not really a change, but it seems to be CRA's correct application of the Income Tax Act.

Starting with the Feb. 24, 2008 update, all assets and automobiles must be entered on the Assets and Automobiles forms and should not be entered directly on a statement. The Feb 24, 2008 update was re-posted to warn you of this error and help you with this transition.

See more...

Step 1: You must complete the CRA eligibility question on the INFO screen. Note: Prison question appears also on the 'Information about you' section of the INFO form. If it passes this eligibility, then the program checks the remaining criteria (residency, birthdate, etc.)

Step 2: On Schedule 6, enter 'Y' to confirm eligibility so the program does the calculations. As tax return preparation progresses, the programs monitors income levels and other known criteria to calculate and post the WITB claim on the tax return (See Line 453 at the bottom of the Tax Summary) or remove the claim if zero amount is calculated.

Differentiate the two statements. For example: If husband uses T2125#1 then the wife should use T2125#2 or another number as long as they are different.

1. First Break the coupling and arrange the statements properly. (Just click the FamilyOn red button or click the menu item Family -> Break Coupling)

Suppose you decide to use T2125#1 for the husband and T2125#2 for the wife.

2. If you have self employment coming from T4A box 020 or box 048, ensure the T4A box says 'post to T2125#1 or #2' depending on whose it is

3: If you have CCA or Auto expenses (AutosB or Autos forms) ensure they are allocated to the proper statement (T2125#1 or T2125#2)

4. Open the wife's business statement #1, right click on it and select Clear Current form. Then go to the next statement T2125#2 and enter the wife's Income/Expenses. (or use the Copy facility of the program described below)

5. Use Ctrl F3 to save both returns so you capture/save the work you did

6. Inspect the Business Statements using the Business Summary (BSUM).

7. Re-couple (Click menu item Family -> Start coupling).

Advanced users can also use the Copy form facility of the program which allows you to relocate a form from one position to another. Click the menu item Forms->Copy Form). Example: Open the wife's business statement T2125#1, right click on it and select Copy form data. On the upcoming window select Wife as 'From' and Wife as 'To' and on the right hand side change #1 to #2. Then click the Move button which copies the statement from position #1 to position #2 and also removes (clears) the data from T2125#1.

1. Enter the dependant in the dependants List. If Disabled, enter something on the Infirmity column.
2. Open the Federal 'Disab/Tuition Xfer' form. (press F2, last column)
a. Manual mode: Enter Y and N on the top indicators. Then complete all the missing information manually. Do the same on the Provincial transfer form.
b. Automatic Coupling mode: Include the dependant in the Family coupling*. After completing the dependant's return, including his/her S11 transfer data if applicable, go to the parent's Transfer Screen, and enter Y and Y on the top indicators**. This will automatically complete all data in the transfer screen (Federal and Provincial).

* If the dependant is not already included in the family coupling, Click on Family | Family Set up (revise), Clear the upcoming form and then click on the Start Coupling icon and include the dependant by entering X against it.

** After the transfer is complete and verified, and before saving the parent's return, change the second transfer indicator to N, so the program freezes the transfer amounts and it does not look for and it does not rely on the dependant's return any longer.

Any number of family members can be added and are cross-posted and optimized. Family coupling is based on the dependants screen. There is no separate set-up of family members.

Any annuity income reported at line 115, should also be included at Field 9907. Annuity income can be found on T4A - boxes 24 and/or 28, T5 - box 19 and T4RIF boxes 16 or 20. Field 9907 is automatically filled by the program.

The transfer amount must be declared as income (line 115, 130, etc). Include the amount in line 2 or 3 and field 240 of Schedule 7. This is done automatically via the RRSP Worksheet.

In the federal 'Disab/Tuition Xfer' form you can start off with indicators Y/Y.
The second Y tells the program to pick up the various S11 related amounts from the student's return being in memory concurrently.

To 'freeze' the transfer amount and stop relying on the student return being concurrently processed, you can make the second Y into a 'No' telling the program not to look for the student's return any longer. Once you save the return with Y/N, then the parent's return can be processed on its own, without the need to load the student's return.
If you do not have the student's return at all, then the transfer indicators must always be Y/N.

Keep in mind that there is also a provincial transfer form (P-Disab/Tuition Xfer) that may have different transfers and different unused amounts from prior years.

For correct processing you must enter the Capital Gains Inclusion Rate for 2000. This rate (i.e. 50%) must be entered on the FIRST page of the Losses Continuity form.

In Federal S11 of student, just above line 327, enter Y. Then you enter either transfer the maximum amount or a portion.
Repeat the same for line 5920 in the Provincial S11 (form listed as P-S11-Tuition


The 2012 program needs to know where your 2011 tax returns have been saved last year. The safest way is to run the previous year program (T1-2011) and click Configure -> General Options -> Data Directories. The folder that shows on the Current Directory on the top of the window is where the returns have been saved in 2011. Mark it down or better highlight it and Press Ctrl C (to capture it).

Then run the T1-2012 program, and click Configure -> General Options -> Data Directories. Now complete carefully the section that needs last year's data directories. In the Last Year's Data Directory you enter the one you saw on the T1-2011 Current directory. (or press Ctrl V to insert it automatically, or click Browse and select Last Year's Data Directory).

The above is a one time set up. Once done, you can click the Rollover button.

If the Rollover window does not show you last year's returns it means that the directory was incorrect.

In the Control Panel | Regional Settings set the Short Date format to mm/dd/yyyy

Do not use the pre-millennium settings with only two digits for the year (yy) after the year 2000. Always use yyyy


As publishers, we try to give you clean software that will go through your chosen protection software with minimum interruptions.

Firewalls are updated by the vendors almost daily in their quest to find malicious software. A lot of them use heuristic algorithms, that most often generate false alarms. Lately we investigated one Firewall/Antivirus program that was generating fictitious alarms that no other program in the market did!

Some firewalls look at the Date a program was created. A new version of a tax software with a new date, can raise the firewall/antivirus eyebrows, as they view each dated release as a different and unknown program that will 'harm your computer'.

Others look at the program functionality and if they detect links to another web site, they consider the program as malicious.

Badly designed firewalls and Antivirus programs, quarantine programs without even telling you anything. A quarantined program or file behaves as missing, and unless you know how to restore it, it can leave you cold in front of your clients. You must find out how to restore quarantined files so you can continue to work.

In general, you should configure your Firewalls or Antivirus programs to stop interfering with the following VT programs:

Vt2017SetupFull.exe (Downloaded installation program)

Vt2017.exe (The main VT program that you run)

vtChkupd.exe (The program that checks and does the update)

PdfFactory.exe (The program that provides PDF printouts)

TddGetData.exe (The program involved in Autofill)

TR2017.exe (The program that does the Tax Reasearch)

If you do not know how, phone your Firewall/Antivirus supplier to tell you how to:

Add them in the'user trusted' list of your Firewall

or add them in the 'Exclusions' list of your Firewall

or add the above in the 'White List' of your Firewall.

Some firewalls allow you to specify a full directory in the exclusion list so that you can enter C:\vt-2017 in the exclusion list.

All good programs provide such capabilities as they recognize that their logic can generate 'False Positive' alarms and they need to give you an escape, instead of returning their product for a refund.

It is better if you do the above before you start downloading.

  1. Copy the full folders from the old machine to the new machine:
    1. Program folder (i.e. C:\vt-20XX, saves time in reconfiguring name, folders, settings, etc...)
    2. Data folders (i.e. C:\vt\t1-20XX\data)
  2. Download the program vt-20XX from www.visualtax.com/download.php and install it in C:\vt-20xx to have a formal installation for Windows.

Repeat for other years

Yes. The biggest offender is Norton Antivirus that could affect not only installation but also Internet Connetion for Efiling. Norton in its wisdom may block proper installation or program operation without warning. It can even delete a program icon that was created for launching the program.

The remedy is to 'Disable' Norton during installation of the Common Components or the T1Full12, at least temporarily or follow its procedures as to how to be prompted for action when Norton asks for permission to proceed or block any further processing.

Updates are issued during the tax season which includes improvements suggested by our clients, mandatory changes that may originate from Revenue Canada (such as delayed forms) or program bugs that must be fixed. To get the optimum performance from the program you should visit this site from time to time. Any update with a date later than the date indicated on the main window of your program most likely will be worth taking. The update you download contains all changes made since the Jan. 31 release of the program. Your original disks plus the latest update you download is the full set you need for an up-to-date re-installation, if that need arises in the future.

If you have not installed properly the 'Common Components' you will get a message such as 'Required DLL is missing'. Ensure that you download and install the Common Components (ComComp.exe). Also see the Download and Installation instructions

Copy the PROGRAM folders from your old computer to the new computer, using the same program folders.

  • For the old programs prior to 2016, that retains the settings and no other download is needed
  • or
  • For the newer VT-xxxx programs (vt-2016, vt-2017 and vt-2018), after the copying, you need to re-download the programs from the web site.


Click the Menu item Utilities -> Edit Supported Files and double click and open the File NAICS.D

Then you can add new codes/descriptions in any of the sections, or you can delete an existing old code

or type a new code/description over an existing one.

Then after edit, just click 'Save'. From that point on the revised codes will be available in the NAICS dropdown list of T2125 and other Self-employment statements.

The error  (usually 217) comes up when the Data Base of your clients cannot be opened.   What manages these data base files (open/read/write)  is the Borland Data Base Engine (BDE).

The Data Base operations programs are installed by the Common Components (ComComp.exe) that is available on our downloads page.

This installs various programs into the Windows/System32 folder such as vcl50.bpl and many other BPL and DLL files.

It is recommended that  Firewalls and Antivirus programs are 'disabled' during installation of the ComComp.exe

Items you can try to resolve the problem:

0. Reboot your machine and try again.

1. Disable the Firewall and Download and install again the Common Components (ComComp). Also Download again the Last program update and try.

2. There may be a conflict between Simply Accounting (now owned by Sage) and VisualTax as they both use the Borland Data Base engine but different versions. Sometimes it may go on for months without any problem but it can start anytime. Very difficult to get around other than running the two programs on separate machines or creating different login passwords for these programs, as mentioned below. One user who is using Simply Accounting wrote:

All I did was to add a new user profile and set one up as "tax". When I log in with that user, it shows all my programs but I use only the T1 program (definitely not Sage 50 as I am afraid that might cause the problem again) When I want to use any of the other programs, I switch back to my original user account.

3.  Restore your windows to a previous back up.  It could be a windows update that caused the sudden problem

4. If you use Norton Utilities (Antivirus/Firewall) disable it at least temporarily (Norton may be deleting files)

5. Is there a file by the name PDOXUSRS.NET in your C drive?  If there is, delete it and try running the program again.

6. Click here and download a special ComComp file by the name ComCompZip.exe:  www.visualtax.com/downloads/comcompzip.exe

and Unzip it into the program folder such as C:\T1-2014 (not in the C:\Windows\system32 directory) and try running the program again. If successful, do the same for other VisualTax programs such as C:\T2-2015 or T1-2013, etc.

7.  Uninstall any Wordperfect 8 software you may have, reinstall the Comcomp and try again.

Notes in VisualTax are classified into the following categories:

A. NOTES FOR THE TAXRETURN. When you right click on any form (in the colored area, outside the data entry boxes) you are getting 3 types of Notes you can use:

-  Notepad: This a general purpose container of Notes you enter regarding the whole return or specific forms

- Notepad with Amounts:  Used for Notes that need some mathematical additions

- Private Notepad: Used by the Tax Preparer for Notes that need to be carried forward from year to year, as reminders

B. NOTES FOR SPECIFIC ENTRY BOXES OF FORMS: When you right click a data entry box on a form, you are getting two types of notes:  

NOTES: These notes are just textual notes about the data entry box.  Their presence will be shown on the Audit Wizard as Notes so you can review them.

ADDING TAPES: You can enter and describe in these notes what makes up the amount you enter on a form. Their presence will be shown on the Audit Wizard as Adding Tapes so you can review them.  For example: If you have a single item on a form that says 'Other expenses' then you can use the adding Tape to itemize what makes up the total amount.  You can write Expense 1 =$ 100,  Expense 2=$200 for a total of $300. The $300 can be posted to the 'Other Expenses' of the form.

C. PREPARATION STATUS NOTE:  In the 'Save as' window the preparer can enter a short Note/Reminder. This will be shown as you browse through the tax returns via the Client Book, before opening the tax return

D. REVIEW MARKS: Sometimes you may need further time before finalizing a data box on a form. You can right click on it and select 'set Review Mark'. The Audit Wizard will show that you have field data on a form or forms that need review before finalizing.

None of the above notes will be part of an Efiled return. If you paper-file a return, none of the above will be printed out with the CRA Condensed printing. However, in some cases CRA may ask you to provide details as to how you arrived at something or provide additional documentation/explanation.  They may prove useful in those cases, even if they are just reminders.

Click Configure -> General Options -> Display and REMOVE the tick mark from the line:

'Open Couple without warning'

Click Help and then Check Update via Web
CLOSE the program and login to www.visualtax.com and visit the Downloads page and click on the update file (T1Updxxx.exe). Select Run or Open

Solutions: Click Configure -> Client Letter Design -> All default templates

Click on EfiledLetterORIGINAL.rtf Then Click File | Save Template As... and change the file name to be EfiledLetter.rtf by removing the word ORIGINAL

Repeat for PaperFiledORIGINAL.rtf

Predictive typing is based on keywords captured during the operation of the program. Wrong entries are also captured.
They are captured in the following files:


To edit/clean up their contents, you can do the following:
1. If you have the T1 Power version of T1 you can use the Configure | Super Entries and click on the Charities, Cities, etc. and delete any wrong entries. or
2. Use the Windows explorer and double click on any of the above files.

The files are located in the T1 program directory (C:\T1-200X)

NOTE: Predictive Typing can also be disabled completely. See Configuration | General Options | Defaults and check box 'Do Not use predictive typing'.

Short Date Format in Windows:

If you experience a persistent error 'Invalid Date Format' as you enter the program or during its operation, temporarily at least set the Short Date Format as described below and notify us of the Short Date Format you are using and the Windows version you have.

Vista machines: Click Start -> Settings -> Control Panel -> Regional and Language -> Customize this format -> Date and enter MM/dd/yyyy on the short date format and click Apply

Win 7 machines: Click Start ->in the Search box enter Short Date Format and once the window Region and Language comes up, click on 'Additional settings', then click the 'Date' tab and on the 'Short Date' enter MM/dd/yyyy and click Apply

XP machines: Click Start -> Control Panel -> Regional and Language -> Customize -> Date and enter MM/dd/yyyy on the short date format and click Apply

Check the Display properties via the Control Panel. Increase the Screen Resolution and also set the DPI (normally via Advanced setting) to 96 DPI.

The tax forms can be increased / decreased with the Zoom facility of the program (+ or -) as shown on the Desktop section of icons of the program.

Most likely, the configuration of the data directories is not correct, follow the steps below to resolve:

  1. Close the VT program and use the Windows Explorer and delete the Clients...DB from the folder C:/VT-T1Data19
  2. Run the program and click from the top menu -> Configure -> General Options -> Data Directories then Save and Exit.
  3. Click from the top menu Utilities -> Rebuild the Client Data Base

If the issue persists please let us know, we will connect to your computer using the TeamViewer software to assist you.


No, just complete the T1-DD form(Account information) and the T1 Page 4 will capture the info. Then Efile it.

Enter them all in ONE spouse with percentages for each one. One of the spouse's may have 0% meaning it fully belongs to the other spouse

On the 'INFO' form, Filing Section at the end, check the Bankruptcy box. Then complete the Bankruptcy info (press F6 and enter Bankrupt). When you save the return, change the file name to 99999999.9PR (for pre-Bankruptcy) or 99999999.9PO (for post-Bankruptcy) where 9999.. is the SIN of the tax payer.

Display the Form. Click on Utilities\Advanced\Change Text on current form
Select the line of the original text. Enter the new text on the Replace box, Click on Apply Change button and then exit.
This change is only temporary and it will not hold once exit the program. Notify VisualTax technical support for a permanent fix.

Close all returns and click on Utilities|Advanced|Change Form Specifications.
Locate the form. Enter 'True' under the heading 'SHOWFLAG'

Click on Configure|Client Letter Design
On the Letter Designer screen, double click on the Letter you have interest in.
Modify the text on the body of the letter and click on the 'Save As..' button.

Stop the coupling by clicking the red 'Family On' button and remove it from both spouses by right clicking it and selecting 'Clear Form' . Then re-couple.

TR stands for Tax Research and it refers to the VisualTax Tax Research Engine that allows you to do in depth research of tax subjects via the Information Circulars, Information Bulletins, the Income Tax Act, etc.. You can activate the TR by clicking on the Help Menu | Tax Research.
For more info click here Tax Research

Bundled prices apply only with purchase of the 'Power' version of the T1.
Subsequant software purchase for the same year qualifies for bundle pricing.

Step 1. Copy the tax return (It is a file by SIN No for T1's or Account no for T2's in your data directory) from the lap top data directory into the data directory of the main machine. The data directories are shown on the Configure | Data Directories window.
Step 2. If the tax return already existed on the main machine then this step is not required. You just use the "open" command and the up-to-date file shows on the Client book.

If the tax return is a brand new one prepared on the other machine, the return will not show on the Client book. In this case, use the 'File | Open by File Name' and find the file of the new return (Sin or Account). Double click on it and that opens up the tax return. Once you save the return it will start appearing on the Client Book.

In Control Panel | Settings | Display | Settings | Advanced use Small Fonts (not large fonts).

Also ensure that the display is set at 800 X 600 resolution or higher

Press Ctrl F3. This saves all returns currently loaded. If you press Shift F3, the returns are saved and closed with the minimum of effort.
A plain F3 saves only the current return, while allowing you to select the 'save to' folder and the 'status' of the return being saved.

Each text line should start with a TAB for indentation and be terminated with the 'Enter' key. In general, do not use the space bar for spacing. Leave a single space before and after the > < or = symbols otherwise you may get error 'invalid number'. You can use the Enter key to push down the text and create empty lines. Do not copy text from templates created with other programs. Just type it in. You can find useful paragraphs in a more complex letter called 'Single.ltr' listed under 'All default templates'.

2d Bar Code is a technology that allows tax data to be printed as a two-dimensional bar code.
CRA can then use special equipment to decipher the data from the bar code, therefore avoiding the keying of the tax return and the related KS-summary.
CRA is promoting this technology rather hard since there are still many paper filers (not using Efile).

For T1-2004 returns, 2D Bar code is optional.

2D Bar Code was not in our priorities this year and of course it is not included in the Feb 26 update.

We will be looking closer at this pilot project to see if we can reliably offer it for T1 2004 paper filing and we will inform you by EMail.

Leave the names in designated format (Sin No). This ensures uniqueness of file names and facilitates coupling and Efile. Change the file name only if you want to create another version of the return such as for planning purposes or other purposes.